Coronavirus FAQs - Outposts

CORONAVIRUS FAQS

Coronavirus FAQ’s

 

The UK Government guidance regarding Coronavirus (COVID-19) meeting with others safely (social distancing) is constantly changing. We endeavour to keep our website up to date to adhere to the latest regulations.

 

Can I book a holiday at the Outposts Lodges?

Yes, you can. We are now accepting bookings for after 17th July 2020.

 

How do I make a booking?

To make a booking please email info@outposts.co.uk or call 01823 451959 with your preferred dates, the number of people in your group and how many adults/children are in your party.

 

Can I book for a group of family/friends?

We are only accepting bookings for households and social bubbles and only one of those groups at a time. From 14 September – when the new Government rules apply – it will be against the law to meet people you do not live with in a group larger than 6 (unless you are meeting as a household or support bubble).

 

Will there be other groups on site?

No, you would have exclusive use of the site and facilities for your household or social bubble for the duration of your stay.

 

How long can I book for? Is there a minimum or maximum stay?

You can book for a minimum of 2 nights and a maximum of 7 nights.

 

What happens if I book a holiday and the staying away from home restrictions aren’t lifted?

If the restrictions aren’t lifted and you are not able to travel on your desired dates you will be able to postpone your trip with us. We will be in touch with you to re-arrange this.

 

What Covid-19 secure measures do you have in place?

We take the safety of our guests extremely seriously, and never more than now during this pandemic. Please rest assured that we are doing everything we can to minimise your risk while staying at the lodges. Please read through our Coronavirus secure measures. Should you have any questions or simply want to talk these through with us, please don’t hesitate to get in touch on info@outposts.co.uk or by calling 01823 451959.

 

Will there be staff on site to assist me during my stay?

Our Duty Manager will be contactable by phone for the duration of your stay. Should you require their assistance, they will endeavour to do this remotely. However, if this is not possible, they will observe good hygiene and social distancing measures are required by the government regulations in place at the time.

 

What if I get Covid-19 symptoms whilst staying on site?

Our terms and conditions state: If a guest is displaying signs of the Covid-19 virus they should inform Outposts Ltd, immediately self-isolate where they are to minimise any risk of transmission and request a test from NHS. If they are confirmed to have Covid-19, they and all guests in their party must return home as soon as they reasonably can.

Please do not come on site if you are displaying any symptoms of Covid-19.

 

What happens if the group booked before me has a confirmed case of Covid-19?

If there is a confirmed case of Covid-19 on our site we will require a 72 hour period to deep clean throughout the accommodation after the affected guests have left. In the event of a delay to the start of the following booking we will contact the incoming guests to establish their preferences. They could choose to delay their arrival date and accept a refund for any shortened stay; postpone to a later date; or cancel and receive a full refund.

 

If you have any concerns about these or other questions not addressed, please don’t hesitate to get in touch on 01823 451959 or email info@outposts.co.uk.