Coronavirus FAQs - Outposts

+44 (0)1823 451959

CORONAVIRUS FAQS

Last updated 03/08/2021

 

The UK Government guidance regarding Coronavirus (COVID-19) is constantly changing. We endeavour to keep our website up to date to adhere to the latest Government regulations.

 

Coronavirus FAQs

 

Can I book a holiday at the Outposts Lodges?

Yes, you can.

 

How do I make a booking?

To make a booking please email info@outposts.co.uk or call 01823 451959 with your preferred dates, the number of people in your group and how many adults/children are in your party.

 

Can I book for a group of family/friends?

Yes, our lodge accommodation is open for both larger and smaller groups. We have hosted many groups this year, both families, friends and school and corporate groups who have been able to come and enjoy our facilities to the full. We have five lodges available for families and groups of up to 30+ on a self-catering basis who will enjoy exclusive use of this spacious site on a private farm.

 

Will there be other groups on site?

No, you would have exclusive use of the site and facilities for your household for the duration of your stay.

 

How long can I book for? Is there a minimum or maximum stay?

During the peak summer months (June, July & August), we require a minimum booking of 3 nights. For the rest of the year, we require a minimum of 2 nights. There is no maximum stay. The longer the better!

 

What Covid-19 secure measures do you have in place?

We take the safety of our guests extremely seriously, and never more than now during this pandemic. Please rest assured that we are doing everything we can to minimise your risk while staying at the lodges. Please read through our Covid-19 secure measures below. Should you have any questions or simply want to talk these through with us, please don’t hesitate to get in touch on info@outposts.co.uk or by calling 01823 451959.

 

What if I get Covid-19 symptoms whilst staying on site?

If a guest is displaying signs of the Covid-19 virus they should inform Outposts Ltd, immediately self-isolate where they are to minimise any risk of transmission and request a test from NHS. If they are confirmed to have Covid-19, they and all guests in their party must return home as soon as they reasonably can. If you can have a test before arriving that would be reassuring. Please do not come on site if you are displaying any symptoms of Covid-19.

 

What happens if the group booked before me has a confirmed case of Covid-19?

If there is a confirmed case of Covid-19 on our site we will require a 72 hour period to deep clean throughout the accommodation after the affected guests have left. In the event of a delay to the start of the following booking we will contact the incoming guests to establish their preferences. They could choose to delay their arrival date and accept a refund for any shortened stay; postpone to a later date; or cancel and receive a full refund.

Coronavirus Measures

 

We rely on you and your groups to make the right decisions.

 

As we move away from stringent restrictions on everyone’s day-to-day lives, we are advised on how to protect ourselves and others and we ask you to keep these edicts in mind when enjoying your stay at the Bush Camp. We request that everyone takes a Covid test before coming to stay and if it is positive, please do NOT come. Our small business cannot afford to go into self isolation for 2 weeks during the very short summer months. Please act responsibly. The Bush Camp shelter and braai area offer ample fresh air and space to have great fun and remain healthy.

 

Track & Trace

We will require a Track & Trace form to be filled in before arrival please.

 

Minimal contact with staff

Before you arrive we will ask for an estimated time of arrival so you can be met by someone from Lydeard Farm at a prearranged time in accordance with the current social distancing regulations. Your Lodge keys will be left in the Bush Camp Shelter for you to use for the duration of your stay. Please follow the signs to the Bush Camp Lodges as instructed in your welcome pack. The lodges, shelter and kitchen will all be set up for you.

Your Contact: Once you have arrived and been met, we will try not to disturb you. Be aware this is a working farm so we may have to drive through. We will be contactable via phone during your stay in case of any issues you cannot resolve. Should we need to come on site to assist you, we will take precautions in accordance with government guidelines at the time.

 

Deep cleaning & disinfecting

All areas will have been deep cleaned and disinfected prior to your arrival. This is a Bush Camp so please accept that it is meant to be outdoorsy and there are not many shiny, polished surfaces.

Please wash your hands regularly, especially on arrival at the BC when you have been out. Keep germs away. Thank you. There will be disinfectant readily available in the kitchen area and bathrooms as well as hand sanitiser. Everything is deep cleaned again after your departure.

Coronavirus Guarantee

 

We want our guests to relax and enjoy their stay with us, from the point of booking onwards. This includes not having to worry that you may lose the money you have paid us if you are prevented from taking up your booking by circumstances outside your control. At the same time, we all know that it requires some money to prepare and maintain the facilities you are going to use, even if it turns out that you are not able to do so.

To try to keep a fair balance between these interests, we will keep the money you have paid us in a Client Account until you arrive. If you are prevented from taking up your booking by circumstances outside your control we will refund you 75% of the total, retaining 25% in accordance with our Terms & Conditions. However, we will immediately offer your dates for booking by someone else and if we are able to re-book your cancelled dates we will refund the remaining 25%. The sooner you are able to let us know that you have to cancel, the more opportunity we will have to find a replacement booking and refund you in full.

 

If you have any concerns about these or other questions not addressed, please don’t hesitate to get in touch on 01823 451959 or email info@outposts.co.uk.